Contact Us

Questions can come up at any point, from comparing lighting options for a room to checking the details of an order already placed. Use the contact form to tell us what you are looking for and include the information that will help us understand your request. If your question relates to an order, add the order number so the details can be identified more easily.

You can also contact us about shipping progress, a return request, a refund, or an item that arrived damaged or differs from what you ordered. For an issue with an item, include a clear description and relevant photographs so the situation can be reviewed. Please avoid sending payment details or other sensitive information through the contact form.

Providing clear, relevant details helps us understand what happened and determine the appropriate next step. Our customer service team aims to reply within 24 business hours. Thank you for taking the time to explain your question to Axora Living.