These Terms of Service apply to your use of the Axora Living website and any shopping or customer service activity conducted through it. By accessing the website or placing an order, you agree to follow these terms and the policies referenced here. If you do not agree, do not use the website to place an order.
Use of the Website
You must use this website in accordance with applicable laws and refrain from actions that disrupt its functionality, seek access to restricted systems without authorization, provide false or deceptive details, or infringe on the rights of others through website content. You are accountable for ensuring that the details submitted during checkout or in communications with customer service are correct. Website functions and availability may be adjusted as part of routine updates or maintenance.
Product Information
Product descriptions, photographs, prices, availability, and other listing information are provided to help customers review items before ordering. Images may appear differently on different screens, and the appearance of a product in a photograph can be affected by lighting and display settings. Before completing a purchase, check the applicable product listing and consider the details provided there. Do not assume that a feature, material, measurement, certification, or use applies unless it is stated in the listing.
Orders and Acceptance
Placing an order indicates your intention to purchase the chosen products. Check the items and order information carefully before completing checkout. If you identify a problem after placing an order, contact customer service promptly. Changes or cancellations may be possible before preparation or shipping begins, but cannot be assured once processing or dispatch is underway. If an order cannot be fulfilled as submitted, the store may need to contact you or take an appropriate step in accordance with applicable requirements.
Payment
PayPal is the payment method accepted by Axora Living. Payment must be completed through the checkout process. Payment services may apply their own terms and processes, and transactions may be subject to checks or requirements administered by the payment provider. Do not send passwords or full payment credentials through customer service messages.
Shipping and Delivery
Shipping is free. Order handling and preparation takes 1 to 2 business days. The cut off time is 3:00 PM GMT-5, using the company time zone. Orders placed after the cut off are handled on the following business day where applicable. Estimated transit time is 7 to 11 business days after dispatch. Preparation and transit are separate stages, and the transit estimate is not a fixed arrival appointment. Tracking information is provided after dispatch. Further details appear in the Shipping Policy.
Returns and Refunds
Customers may submit a return request within 30 days from the date their order is delivered. The customer is responsible for return shipping costs, and no restocking charge is applied. All returns are subject to review and approval before a refund can be processed. Once authorised, refunds are processed within 7 days and returned to the original payment method. If an item arrives damaged, differs from what was ordered, or is missing from the shipment, contact customer service with your order details and supporting photographs where relevant. Consult the complete Return and Refund Policy for instructions before returning any products.
Intellectual Property
Materials available on this website, including written content, photographs, graphics, brand elements, page designs, and other visual or textual resources, may be subject to intellectual property protection. You must not copy, publish, share, alter, or use these materials for commercial purposes without the necessary authorization, unless applicable law permits such use. Access to website content is provided for personal shopping and product research in accordance with these terms.
Third Party Services and Links
The website may connect to or reference services operated by third parties, including payment providers. External providers establish and maintain their own usage conditions and privacy policies. Axora Living does not manage every aspect of third-party websites or services and is not responsible for their independent practices or functionality. Check the applicable provider's documentation before accessing or using its services.
Website Availability and Information
We may update, remove, or change parts of the website as store content and operations evolve. We aim to keep information useful and current, but do not state that every page will always be available or that all website content will be free from errors or interruptions. If you notice a material discrepancy that affects an order, contact customer service so the relevant details can be reviewed.
Limitation of Liability
To the extent permitted by applicable law, Axora Living will not be responsible for indirect, incidental, special, or consequential losses arising from the use of the website or an inability to access it. Nothing in these terms excludes or limits liability where doing so would be unlawful. Any limitation applies only to the extent allowed by the law that governs the relevant claim.
Privacy
Information connected with website visits, orders, and customer service interactions may be handled as described in the Privacy Policy. By using the website, you acknowledge that you should review that policy to understand how information may be processed and what choices may be available.
Governing Law
These Terms of Service are governed by the laws of the United States, without selecting a particular state solely because of a business address. Any mandatory consumer rights or legal requirements that apply to a particular customer or transaction remain applicable where required by law.
Changes to These Terms
These terms may be revised when website operations or applicable requirements change. The current version published on the website applies to use of the website from the time it is posted, subject to applicable law. Review this page periodically for updates.