Axora Living accepts return requests made within 30 days of receiving an order. If you wish to return an item, contact customer service within this period so the request can be reviewed. Please provide the order details and a short explanation of why you are requesting a return.
How to Request a Return
Contact customer service with your order number, the item you wish to return, and a brief description of your request. Wait for the team to review the information and provide return instructions before sending the item back. Use suitable packaging to help protect the item during transit and keep any relevant order information available until the request has been resolved.
Return Shipping
Return shipping costs are the customer's responsibility. Please consider this when deciding whether to request a return. No restocking fee applies.
Damaged, Wrong, or Missing Items
If an item arrives damaged, differs from what you ordered, or appears to be missing from the shipment, contact customer service with your order details and a clear explanation of the issue. Include photographs of the item and its packaging where relevant. The team will review the information and advise on the appropriate next step. Please contact us before arranging a return for an item with a reported issue.
Refund Processing
Refund processing takes 7 days after a return has been reviewed and approved. Approved refunds are issued to the original payment method. The time it takes for the funds to appear in an account may depend on the payment provider and account processing outside Axora Living's control.
Order Cancellations
If you want to cancel an order, contact customer service as soon as possible and include the order number. A cancellation may be possible before order preparation or shipping begins. Once an order is being prepared or has shipped, cancellation may no longer be possible. After delivery, use the return request process described in this policy.
Return Window
The 30 day return window begins when the order is received, not when it is placed. Contact customer service within that period to start a request. Sending a message after the window has ended does not automatically extend the return period.
For the broader terms that apply to use of this website, review the Terms of Service.